Customer Centre

“The successful launch of LOVEFiLM on the PS3™ has only been possible with the help of Adapt and its highly resilient infrastructure.

In selecting Adapt for this project, LOVEFiLM has strengthened an already successful relationship and ensured a dependable and fast service to our customers.  With its numerous interconnected data centre sites, Adapt is unique among providers in its ability to offer LOVEFiLM precisely what it needs.”

Mike Blakemore
CTO, LOVEFiLM

“Online gamers are demanding customers. We are equally demanding when it comes to our partners. We are pleased to have selected Adapt as we know they share our drive for leading standards and services.

Adapt’s unique ability to deliver such a high standard of service, coupled with its commercial flexibility puts us in the ideal position to meet the demands of players both now and into the future.”

Jon Raymond
IT Director, PKR

“Cubic had to achieve a seamless transition of services from the previous contractor in compressed timescales and was therefore seeking a partner who could support this objective and provide an ongoing service that was accessible, aligned to the demands of the Oyster system and provided resilient and guaranteed uptime.

Throughout the competitive tender process and in subsequent delivery of services, Adapt has not only shown that it understood this, but has demonstrated the commitment and flexibility to meet the transition timescales and continues to meet the service requirement.”

Tim Elles
Commercial Director, Cubic Transportation Systems

“Adapt has provided us with a state-of-the-art custom built data centre, with the unique flexibility to match our changing power requirements.”

James Page
Finance Sourcing & Supplier Management, LCH.Clearnet

“Working with Adapt has been a great success and met all of our expectations. We have been able to make a huge technology leap as a result of this initiative which will help us maintain our leading position as a skilled innovator in Supply Chain financial services.

Furthermore, the flexibility and scalability of the eVDC ensures that we can continue to meet the demands of our growing customer base within the framework of a very efficient capital model.”

Huw Jones
Director IT Service Management, Orbian.

“This strategic partnership is a significant move for us as we look to bring technology and insurance closer together. We’re pleased to have selected Adapt’s eVDC, as it provides us with high resilience and reliability, as well as unrivalled levels of performance.

Through its existing partnerships with best-of-breed technology providers, Adapt has proven itself unique in its ability to deliver us a bespoke, market-leading solution.”

Mark Birrell
CEO, Wildnet

“With Adapt we can be confident that we are benefiting from best-of-breed data centre facilities and, more importantly, unparalleled levels of resilience, which is obviously crucial as we operate in such a fast moving market.

Adapt’s VDC forms the cornerstone of our infrastructure and makes it easier to react quickly to changes in workload, additional environments and overall business agility.”

Paul Stubbs
VP of Engineering, Glide Technologies

“The aMP has changed the way we work with Adapt – via their portal, not only do we get access to detailed, ITIL-based system monitoring tools but we are now able to raise change requests online and view real-time engineer updates. It’s clearly been designed with the user in mind – we find it greatly simplifies the administrative process and provides clear reporting facilities.

With the aMP we are always totally in tune with how our infrastructure is performing and operating.  If an unexpected event does occur, we are assured that automated processes kick in and a resolution is never far off. Not only does this help ensure SLAs are consistently met, but by considering the incredibly granular level of detail provided, we’re able to work with Adapt to improve and optimise services.”

Chris Rickard
Network & Server Manager, Hoare Lea

“In addition to the obvious benefits of a colocation solution – the freeing up of valuable space and capacity – Adapt has quite simply taken the headache of data centre management away from us.

For EST, the management of data and internet access should be a hygiene factor of our business – it should be happening behind the scenes. Working with Adapt, we’re safe in the knowledge that our intellectual property is secure, leaving us to do our day jobs.”

Gerry Todd
Head of Service Management, Energy Savings Trust

“Taken as a whole, the breadth of the functionality that aMP provides is remarkable – with its feature set facilitating real-time logs of engineer notes and role-based access policies.  The automation of ticket processing is a great benefit to us, as we are able to track and manage all historical correspondence between ourselves and Adapt with ease.

We are also able to store all our contracts and documentation from Adapt within the aMP, which is really convenient for us, in case other team members need access. The aMP isn’t just a tool for customer service, but total transparency.”

Sian Jewsbury
Global Head of Production Operations, Cheapflights Media