About adapt
Who are we?
adapt is the independent IT managed services provider removing cost and complexity from IT. We provide customers with independent expert advice throughout the life cycle of the partnership. Our key focus is in the areas of collocation and data hosting, connectivity and Internet, managed services, and cloud services.
At adapt, we embrace technology, but we don't allow ourselves to fall in love with it. We never lose the line of sight of the customer, and we always ensure that the technology is serving two purposes...reducing costs, and removing complexity.
We bridge the gap in the managed services market to bring enterprise-level services to forward thinking mid-market and organisations.
With over 1100 corporate customers, many of which are fast track web2.0 companies, our experience and expertise in this market gives our customers the confidence that they have sourced the appropriate technology partner for their specific business needs.
By entrusting adapt with the management of critical data, infrastructure and applications, our clients can confidently focus on their core business priorities.
Our vision...
To be your indispensable partner
In today’s dynamic and turbulent marketplace, all companies are looking for the same thing – reduce costs, negate risk, and avoid unnecessary complexity.
At adapt, we believe this is all possible provided you have trusted partners who not only understand your business, but who are willing to go the extra mile to ensure you are running that business as efficiently as possible.
This is where the indispensable partner comes in. At adapt, it is our business to source our customers with the best products and services, and to fully manage their contracts and projects. We continue to evaluate the industry and challenge our own suppliers ensuring we deliver the best solutions at the best costs to meet our customers’ needs. Whether the decision is technology, cost, geography or service driven we have the resources and expertise to source the best solution every time.
Our ethos...
Get it right the first time, and every time
This ethos has to be prevalent from the initial architecture design, through to intelligent system design, performance and capacity management.
At the very beginning of the relationship, adapt will conduct in-depth analysis of both the intended end service and the customer's existing infrastructure. This analysis facilitates the necessary attention to detail to create an accurate and executable service delivery plan.
adapt’s business goal is to ensure customer satisfaction over all phases of the service delivery life cycle; this is achieved by ensuring a technically excellent, flexible and proactive approach to the management of the infrastructure. Doing so will establish adapt as a trusted partner and lays the foundation for future growth.
Visibility of the services being delivered, combined with real-time feedback on performance and availability, ensures that adapt hits its agreed SLAs. This can be achieved by several means; adapt’s portal, discussion with your Account Manager, Technical Account Manager or Service Delivery Manager – however, a monthly Service Delivery report will capture the customer agreed service metrics which is used as the agenda for the monthly Service Delivery meeting.
This enables adapt customers to maximise the benefits of new technologies and gaining competitive advantage whilst maintaining realistic budget expense.
