Cloud Service Delivery

Responsive to your every changing demand and on hand 24/7

Even the most innovative cloud services require a solid physical foundation of infrastructure, management and expertise. Here are a few reasons why Adapt, as a Managed Service Provider, excels at delivering cloud services:

Enterprise-class cloud platform with full monitoring and management

Adapt’s cloud platform is fully monitored and managed 24/7, ensuring that the sufficient computing resources and capacity are always available to meet the demands of our customers.

24/7 dual site Service Operations Centre

Adapt supports and delivers cloud services from a state-of-the art Service Operations Centre (SOC), active 24/7, utilising leading monitoring tools to ensure that services and systems are running efficiently. The SOC works under the guidelines of the ITIL Good Practice framework, responding to alerts and incidents in line with agreed, documented operational procedures.

Transparent customer view of our performance

The Adapt Management Portal (aMP) gives customers a transparent view of our performance and adherence to agreed Service Levels. The aMP also allows our customers to raise incidents and change requests, extract reports and access all infrastructure documentation. The automated change management process built into the aMP also enables customers to raise requests and sanction and action changes in accordance with agreed metrics.

Proactive capacity provisioning

Proactive management and capacity planning ensure that systems are kept secure and ready to meet the next challenge. When capacity is reached, Adapt can proactively provide additional resources to meet the demands of individual systems, increasing CPU, memory and disk resources.

We can provision new servers within minutes, simply adding them into your monthly service charge. Use the servers for as long as you like – and when you don’t need them anymore, let us know and we will remove them from your inventory.

Flexibility in deployment to meet real-world challenges

Adapt helps you to develop and deploy new software releases more quickly and effectively, allowing you to test your new code on clones of existing production virtual machines without impacting your production environment. Adapt only charges for the period of dual running, allowing you to move systems freely between current, test and production environments.

Dedicated Service Account Manager

A dedicated Service Account Manager (SAM) is assigned to you to ensure that services are delivered to highest possible standard, providing regular service reports and service reviews. If required, your SAM can call upon your allocated Technical Account Manager to present the latest services and technologies to assist in future business strategy and planning.

Key benefits

• Dedicated Service Account Manager
• Access to the Adapt Management Portal (aMP)
• Capacity planning for future growth
• Regular service review meetings as agreed
• Technical Account Management to assist in future business strategy

Features

• Reports available on line, relating to service availability of system infrastructure and network utilisation
• Reports of incidents, outages and corrective actions
• On-demand compute resources – CPU, memory, disk
• Provisioning of extra systems and services to meet business demands and peak service levels
• Fully monitored and managed systems infrastructure
• Operational Procedure Guide and action run book
• Patch management
• Planned Maintenance announcements
• Full Change Management process
• Service Operations Centre available 24/7