Data Centre Service Delivery
Adapt monitors and manages data centre services for hundreds of customers, building environments that maintain the optimum levels of power, cooling and network connectivity for your systems and services
Monitored and managed 24/7 from the Service Operations Centre, alerts are fed directly to Adapt from data centre Building Management Systems so we are instantly notified when thresholds are breached for any environmental parameters.
Customers can raise incidents, change requests and log access requests to the data centre facilities through the Adapt Management Portal (aMP), which also records all Planned Maintenance Announcements.
Our Intelligent Hands service means that if you cannot get to your equipment for any reason, our skilled engineers can perform tasks on your behalf, such as checking cables and physically powering down devices for your peace of mind.
An appointed Service Delivery Manager will be your main point of contact for service delivery matters. Incidents and requests are logged through the aMP and your Service Delivery Manager will additionally provide regular progress updates to keep communication running smoothly.
Key benefits
- Regularly contact from Service Delivery Manager
- Access to the Adapt Management Portal (aMP)
- Service Operations Centre available 24/7
Features
- Reports available on line, relating to power and availability of data centre services
- Reports of incidents, outages and corrective actions
- Planned Maintenance Announcements
- Intelligent hands onsite when you need them
- Full Change Management process
