How Adapt is preparing for the Olympics

2012: A Memorable Year

This year, London will host the largest celebration of sporting excellence: the Olympic and Paralympic Games.

Olympic Games: Friday 27th July - Sunday 12th August 2012
Paralympic Games Wednesday 29th August - Sunday 9th September 2012

The Games will create some major challenges in London with a number of restrictions to roads and travel routes across the capital. The Olympic Route Network (ORN) and Paralympic Route Network (PRN) are the two designated routes to allow key participants prompt access to and from events; this will result in the closure of roads and some travel routes to traffic and pedestrians. The restrictions imposed by TFL will affect all street work across London from as early as March through to September 2012. Adapt is currently working proactively with suppliers to build a full Business Continuity Plan, to ensure that any impact to our operations is de-risked and impact is kept to an absolute minimum.

IP Transit

Adapt has historically designed and implemented diverse and resilient network solutions within our core infrastructure. This means that we are fully expecting to be able to handle and manage any increased levels of IP traffic throughout the period of the Olympic Games.

New Service Provisioning and Incident Management

From a new service provisioning perspective, Adapt has and will continue to proactively work with suppliers to reduce the impact to new service provision due to the Olympic events. However there will be areas that may impact our ability to provision new services within the London area during the period March to September. Below is a summary of some potential constraints:

• New services may be dependent on wayleave for new physical infrastructure structure and may be delayed due to TFL’s policies and constraints which are being updated constantly in the run-up to the games. If delays are caused to the provision of a new service from our suppliers, Adapt will ensure that expectations are managed by our Project Management Team.
• It is the recommendation of Adapt’s Operations department that any new circuits within London are ordered before end of March if required before September 2012. For new circuits required before end of 2012, it is advisable to order circuits earlier than normal to avoid delay to provision that may be caused by suppliers clearing backlogged orders.

Data Centre Facilities Management

As a provider of critical infrastructure, Adapt is also working to heighten the security of its networks and services throughout the Games. We highly recommend that the following points are understood and taken into consideration before and during the events.

• Adapt will ensure that customers are made aware of any change control processes that customers and Adapt internally may need to make in advance for the provision of new services or service functionality as a result of the Games.
• As a result of potential temporary amendments to existing process, Adapt will communicate frequently and transparently with customers in the run up to and during the Games via the Service Account Management team.
• Adapt will not be implementing a change freeze during this period and will look to operate a business-as-usual model throughout the period of the games - however there may be exceptional circumstances outside of Adapt’s control which may impact our ability to deliver normal services.
• Physical security will be enhanced across the City in the run up to and during the Games which could cause delays in travel time and access to the centres.
• Adapt has been actively reviewing the physical and logical security needs for its buildings, networks and systems. Security to all Adapt data centre buildings will be increased over the duration of the Games. As a customer, you should see no impact to you in this area but, the advice is to get access requests and kit deliveries planned and lined up as far in advance as possible.
• Operations and their agents will continue to have full access to Adapt data centre buildings to carry out provision and repair activities.

Adapt Operational Support

Adapt’s operational support teams will be on hand 24/7 throughout the Games should any unforeseen events occur and will aim to restore services within the agreed timelines. It should be noted that in some exceptional circumstances where matters are outside of Adapt’s control, normal time to respond and time to recover periods may be impacted. If such exceptions should arise Adapt operational teams will communicate any restrictions or impact to timelines proactively.

Adapt ’s strategy is to have specialist, dedicated and mobile response teams on call 24x7 as / if required to ensure a continued level of service throughout the period.